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Privacy Policy

Our commitment in terms of confidentiality


At ROYAL, we know the importance of protecting your personal information. Whether you are shopping with us online or in person, we want to ensure that your experience is done safely. In this regard, we have developed this Privacy Policy to explain our practices regarding the collection, use and disclosure of your personal information.


This policy applies to our retail store , our website and any other location where ROYAL collects and uses your personal information.


What information is collected ROYAL ?


At ROYAL, we collect two types of information: personal information and non- personal information. The types of information we collect depend on the nature of our interaction with you.


personal Information


• Personal information is information identify someone or information about someone may identified. We may collect personal information such as :


• contact information - p. eg , name, address , telephone number and email address. ;


• your personal preferences - p. eg wish lists, language preferences and marketing consent . ;


• your transaction information - p. ex . , products purchased, method of payment, amount paid and number of credit card or debit card.

Non-Personal Information


• Non-personal information does not identify you as a person .


For example:

• We may ask you for your postal code to facilitate planning our flyer distribution .


• We may collect non-personal data when you visit our website, such as the type of browser you are using or the referring URL .


• We may collect information about the client and summarized in an aggregate non-personal statistical and research purposes format. Example, we can summarize our data to determine that a certain percentage of participants in a contest consists of men aged 18-25 years.


All references to "website" in this Privacy Policy refer to www.royal .


You can choose not to provide us with your personal information. Where appropriate, we may not be able to provide the product , service or information you have requested.


How your personal information is used?


ROYAL may use your personal information for various commercial purposes , for example :

• fulfill your requests for products , services or information;

• Providing customer support to answer your questions or your complaints;

• Conduct surveys in order to improve our services;

• measure and improve the effectiveness of our website or our marketing efforts ;

• detect fraud attempts and errors and protect against fraud and error;

• track and analyze your purchases and preferences to better understand your needs into products and services and eligibility ;

• customize our content online or in store deals according to your preferences;

• offer you, if you ask us , products and additional services;

• other purposes as described in this Privacy Policy .

your Consent


ROYAL does not collect, use or disclose personal information without your consent, except as required or permitted by law. When you choose to provide us with personal information , you consent to the use of your personal information as set out in this privacy policy and as may be further identified at the time of collection.


explicit consent

• Sometimes you will be asked to give your express consent by checking a box for example to indicate that you agree to receive marketing communications , or your signature to indicate your acceptance of the terms of use and listed on a disclosure form application .


implied Consent

• In other cases , we may obtain your consent implicitly when we can reasonably conclude that you have given your consent through an action you have taken or an action you have decided not to take . This usually occurs when the objective of the use of your personal information is reasonably apparent to you .

Your withdrawal of consent


• You may notify us at any time you wish to withdraw or change your consent regarding the use and disclosure of your information. We will accommodate your request taking into account legal and contractual restrictions related to your transactions.


• If you have chosen to be included in our mailing list or if you have subscribed to one of our newsletters, we always offer you the opportunity to opt-out lists or unsubscribe. For example, each newsletter we send includes a link or other method to unsubscribe or decline further e-newsletters.

ROYAL collects information directly from you


You can find more examples of our direct methods of collection of personal information and our use of the information below.


In-store purchases


When you buy a product or service ROYAL, you may need to provide us with your contact and payment information (such as data on your credit card ) so that we can process your request or complete your transaction. Include among other examples where your details are necessary delivery services , maintenance of a product, home installation and extended warranty. If we want to also use this information to send you promotional materials , we ask for your explicit consent.


Returns and Exchanges


Our goal is to ensure that you be completely satisfied with your purchase, however , given the type of product sold, no refund is possible. By cons , ROYAL lies in the satisfaction of its customers and offers an exchange policy if it appears necessary in exceptional conditions. Our staff will ask for personal information like your name, address and telephone number in order to detect and prevent fraud. We may also ask you to present a photo ID for verification purposes only.


Insurance and Replacement


ROYAL will be happy to assist your insurance company in situations where new equipment would be needed following a request made ​​by your insurance company. To replace goods that are covered under your insurance policy , we need some basic information such as your contact details , the number of your claim and the name of your adjuster so that we can process your submission timely and bill your insurance company directly .


Track purchases and surveys


After a purchase in one of our departments , we can send a follow up letter to thank you or we may contact you to ensure you are completely satisfied with the delivery , configuration or installation of your new product .

We may use the contact information collected in store, online or through our call centers to conduct surveys and studies casual market. These surveys are entirely voluntary and you may easily decline to participate.


Our website


You can browse our website anonymously . However, to access special features of our website or order products or services from our website, you may be asked to enter personal information such as your name, email address, mailing address, phone number telephone or the information on your credit card. We use this information to create your account , contact and correspond with you about your order, respond to your requests and monitor functions of our website you choose to use as our customer ratings .


Royal Club membership


When you join our loyalty program and reward, the Royal Club, we collect your contact information , such as your name and email address . These data will be used exclusively to send you newsletters and promotional material you requested . By becoming a member of the Royal Club , you will receive communications about the program ( promotional codes, updates to your statement and updates on the program). Occasionally, ROYAL may also use this information for you to share deals, sales events and other exclusive offers to members. You can unsubscribe at any time using the unsubscribe link at the bottom of the newsletter or by clicking the unsubscribe link that appears under the heading "Unsubscribe" . Our mailing list is never sold or rented to third parties.


Call centers


ROYAL manages call centers to receive and process your questions, problems and complaints . When you contact our call centers , we may ask you for personal information to help us respond to your request or to verify your identity . For example, if your question relates to the status of a recent online order , we will ask you for personal information to ensure that you are the account holder . We can also monitor or record your telephone conversations with representatives of customer service for the purposes of training and ensuring the quality of service.


Information automatically collected by ROYAL


In some , we automatically collect information.


Our website


When you browse our website , we may collect the IP address of your computer , the IP address of your Internet Service Provider , the date and time you access our Web site, the Internet address of the site Web which you linked directly to our Web site, the operating system you are using, the sections of the Web site you visit , the pages read and images posted on the website and the content that you have downloaded from Web site. This information is used to manage our website and to improve our system and websites .




The Web site uses "cookies", a technology that installs a small amount of data on a user's computer to allow the website to website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example , the information provided through cookies is used to recognize you as a previous user of the Website ( so you do not have to enter your language preference every time ) site to offer content and personalized information on web pages to track your activities on the website to meet your needs and otherwise facilitate your experience on our Web site. You can choose to decline cookies if your browser permits, but doing so may affect your use of the Website and your ability to access certain features of the Website site or enter into transactions through the Web site.


Control information website


We may use web beacons to compile inspection reports that include demographic data about users of the website, models of website traffic and purchases on the Web site. We can then submit these reports to advertisers and others. No information for monitoring these reports can be connected to the identities or other personal information of a user. For our own research, we can link tracking information with personal information voluntarily provided by users of our website. When such a link is established, all related information is treated as personal information and will be used and disclosed in accordance with this privacy policy.


Links to other websites


Links to other websites or Internet resources are provided solely for your convenience and information sites may appear on our website. When you click one of those links you are contacting another Web site or Internet resource. ROYAL is not responsible for these other Web sites or Internet resources or their collection of personal information about customers, their use and disclosure thereof . We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.


in stock


video surveillance


Stores retail ROYAL are monitored by video for security and loss prevention cameras. Recorded images of our clients are viewed only when necessary. Video content is also sometimes used for general analyzes of demographics and traffic .


Data on a returned product


When you return products that can be stored or recorded personal information , such as computers, PDAs , digital cameras , etc. . , You are responsible for removing all personal information and supports your product before return. ROYAL is not responsible for personal data, the data used by a third party and media left in place on a product that was returned.


More information


We may combine the information you submit with information from other sources, such as information validating your address or other available information you have provided to us. This allows us to maintain the accuracy of the information we collect and to help us provide a better service .


Does ROYAL share your information?


ROYAL do not sell or rent personal information about its customers to third parties. However, in the normal course of our business , we may share some of your personal information within our corporate family and others who work for us or as permitted or required by law.


Some of these operations may be that the information collected by ROYAL are stored or processed outside of Canada and , as a result, your personal information may be available to the agencies responsible for law enforcement and regulation under the laws of those foreign jurisdictions .


Service Providers


ROYAL may use third parties to manage one aspect of its business operations or more, including the handling of personal information . When we use an outside company , we enter into contracts or use other appropriate means to ensure that your personal information is used in accordance with this privacy policy.


We may share such personal information with third parties who perform services on our behalf to process orders online, processing non-cash payments , sending marketing communications , servicing products , conducting surveys , verification and validation of information you have provided to us, delivering products and services to customer support .


ROYAL took measures to prevent fraudulent use of your information on our Web sites. ROYAL adopted the standard authentication procedures of the industry to protect yourself when shopping online on its Web sites. This includes , without limitation , communication with financial institutions or credit reporting agencies to verify the authenticity of your credit card and billing information to validate your credit card.


ROYAL shared information, its parent companies , subsidiaries and divisions


ROYAL may share the information collected on its website with retail stores ROYAL ( and vice versa ) and its parent companies , subsidiaries or divisions for internal accordance with this Privacy Policy commercial purposes. If ROYAL share your information within its corporate family, it will ensure that your information will always be used in accordance with this Privacy Policy and your choices.


Reminders for reasons of product safety


If a manufacturer we reported a product recall for safety reasons , we may provide your contact information , limited to your name, address and telephone number to the manufacturer so that they can advise you of the recall and provide details on programs for replacement or repair. This transfer of your information occurs only for recalls that may affect safety or operation of the product that you purchased.


Sale or transfer ROYAL in whole or in part


Any information that we hold about you may be disclosed or transferred to a purchaser or prospective purchaser in case of sale , assignment or transfer of our business or our assets , in whole or in part. If such a transfer should occur , we will use reasonable efforts to try to ensure that the transferee uses your information in accordance with this privacy policy.


Disclosure in accordance with the law


ROYAL may disclose your information as permitted or required by law . A court or other body with the power to force us to disclose such information may require us to disclose such information. If reasonably lead us to believe that the information could be useful as part of an investigation of improper or unlawful activity , we may disclose information to agencies responsible for law enforcement and other agencies appropriate investigation.


ROYAL how she protects customer information ?


Security of personal customer information is a priority for ROYAL . We respect the standards of protection and the latest security to protect your personal information, in paper or electronic form, against unauthorized access, disclosure and misuse . Electronic records are stored in secured eg limited access servers , we use technological tools like firewalls and passwords, and we ensure that our employees are trained on the importance of maintaining the security and confidentiality personal information.


When your information is deleted?


We keep your information as we need it for legitimate business purposes and in accordance with any legal requirement . Our retention standards that meet the following parameters. We destroy your information when it is no longer needed , or we remove information that identifies you to make anonymous.


How to reach ROYAL


ROYAL is responsible for all personal information it holds . Our Chief Privacy Officer shall ensure that ROYAL is consistent with the principles . If you have questions, concerns or complaints about the privacy practices of our organization, please contact us:


Email: (please read important reminder below)

Phone: 1-514-593-7600

Mailing Address :

Royal Cash Registers and Systems Computing Inc.

Attention : Head of privacy

3315 Rue Masson

Montreal ( Quebec ) H1X 1R3


We will respond to your request or investigate your concern as soon as possible, but no later than 30 days after the date of receipt of your request.


Important Reminder about email communications :


Note that email sent over the public Internet are not protected . If you send us an email directly from your own email account, the content is not encrypted . We strongly recommend that you do not send us sensitive information (such as a credit card number ) by unencrypted email . ROYAL is not responsible for any transmission of personal information over the public Internet.




If you wish us not to contact you about promotions , new products , launches the radius of entertainment and optimization technology , please send us an email to .


What ROYAL ?


ROYAL Cash Registers and Information Systems is a wholly owned

9018-8996 Québec Inc.


This Privacy Policy does it change?


Last Updated : January 9, 2014


To reflect changes in our services , changes in technology and changes in laws , this Privacy Policy may change without notice over time . We can add, modify or remove portions of this Privacy Policy as we deem necessary. We encourage you to periodically review our privacy policy. Whenever you submit personal information or use our services , you agree to the terms of the Privacy Policy in effect. When we update this Privacy Policy , we will change to indicate the date of entry into force of the amendments .






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* The company Royal System holds the accuracy and reliability of the information it publishes, but cannot be held responsible for errors or changes made ​​by third-party providers or the owner of its license.

Privacy Policy